Zenith Table Return Policy

returns.jpgZenith Table & Zenith Table Parts Return Policy 

General Zenith Table Parts & Merchandise Returns

  • Authorization Required: Prior written permission must be obtained from the company before any merchandise can be returned.

  • Restocking Fee: All returns are subject to a 25% restocking charge.

  • Credit Value: Returns will only be credited at the original invoice value.

  • Shipping Costs: All standard returns must be shipped freight pre-paid by the buyer.

Zenith Table Warranty Parts & Defect Returns

  • Inspection Deadline: All products and parts must be inspected upon delivery. Foundational Williams must be notified within 10 days of receipt regarding any obvious defects or shortages. Failure to do so voids any right to recourse for those issues.

  • Authorization: Just like standard returns, any parts being returned under a warranty claim must be previously authorized by the company.

  • Identification: All parts returned to the factory must be properly identified.

  • Shipping Liability: UPS Shipping costs both ways (returning the defective part and shipping the replacement) are strictly the responsibility of the buyer or the end user. Foundational Williams does not cover transit costs for warranty parts.

  • Labor Exclusions: The policy strictly covers the physical parts and does not cover any labor charges for the removal of defective parts or the installation of repaired or replacement parts.

Zenith Table Return Policy

Foundational Williams enforces a strict return protocol for all Zenith chiropractic tables, parts, and equipment. To qualify for a return, the following conditions must be met:

  • Prior Authorization Required: Written permission must be obtained from Foundational Williams prior to returning any Zenith merchandise. Unauthorized equipment returns will be refused.
  • Restocking Fee: All authorized Zenith returns are subject to a 25% restocking charge. Refunds will be credited at the original invoice value only, minus the restocking fee.
  • Return Shipping: The buyer is strictly responsible for all return logistics. All returned chiropractic equipment must be shipped pre-paid by the buyer to the designated facility.

Zenith Order Cancellations

  • Pre-Shipment Cancellations: Any standard Zenith equipment order canceled prior to shipment is subject to a 15% cancellation charge.
  • Custom Orders: Orders for custom-built Zenith chiropractic tables or customized products are final. They cannot be canceled or returned once manufacturing has commenced.

Inspections & Defective Chiropractic Equipment

  • 10-Day Window: You are required to inspect all Zenith products and notify Foundational Williams within 10 days of receipt regarding any obvious defects or order shortages.
  • Failure to Notify: If the company is not notified in writing within this 10-day timeframe, the buyer forfeits the right to any recourse, replacement, or refund for those specific chiropractic equipment issues.